|5075 McKinney Avenue, Dallas, TX 75205
Phone: 214-526-2033 Fax: 214-526-2036
Wellness Center Hours: Mon-Fri 8am-6pm, Sat 8am-12pm
Country Retreat Drop-off Only: Monday through Saturday 8-10am
Country Retreat Pick-up Hours: Mon 12-3pm or 4-6pm, or Tue-Fri 3-6pm, or Sat 10am-12pm
|FREQUENTLY ASKED QUESTIONS
Will my dog like the Canine Country Club?
If your dog likes to run and play outside, chase balls, catch frisbees, or swim he will love it! If he likes to lay on his bed and look out the window all day, he will love it! If he is gregarious and likes other dogs, he will love it!
However, if your dog is an avowed city dweller or shy and frightened by strange people, animals, or noises, he may not love the camplike experience. Likewise, if he has some medical condition that makes him heat, exercise, or sun intolerant, he may not enjoy the high energy and activity level of outdoor play. For these pets we recommend boarding at Highland Park Animal Hospital. There your pet can receive the one on one attention you desire, but can be monitored by our vets. Highland Park Animal Hospital has a variety of kennels and dog runs to ensure your pets comfort and happiness.
Do I need to bring food for my dog?
We feed Purina EN, which is a veterinary diet that is low fat and highly digestable. If your dog is on a diet prescribed by their Veterinarian, has a sensitive stomach, or you just want your dog to stay on its own food, just bring enough to last for their stay, and the Canine Country Club staff will be happy to feed that instead. If your dog has any other dietary requirements, just let us know, and we will be happy to make the necessary arrangements.
How much attention will my dog get?
All dogs at the Canine Country Club get morning and evening playtimes. Weather permitting dogs spend about three hours outdoors in supervised playgroups in the morning, and three hours in the evening. Staff members throw balls and frisbees, and also coach the retriever swim team.
What happens in the case of an emergency?
You will be notified at the emergency number provided on your check-in form. Your pet will be cared for by our staff, and when necessary the veterinarian on staff at Canine Country Club will contact you. On rare occasions it may be necessary to contact a local or emergency veterinarian, such as the Dallas Emergency Animal Clinic.
Although we will make every effort to contact you, medical treatment will not be withheld at the expense of your pets comfort and welfare.
What vaccinations are required for boarding?
All guests must be current on their vaccinations prior to boarding. This includes Rabies, DHPP, Leptospirosis, Canine Influenza, Intestinal Parasite Screen and a negative Heartworm test result all within the past year. Bordetella is also required and must be current within the past 6 months. Please fax to 214-526-2036 prior to boarding or bring a copy when dropping off your pet for boarding. We also require that a Capstar be administered to each pet before and after boarding, as a flea preventative. There will be a $12.00 charge for this medication. In addition to the Capstar, we also administer an oral dewormer, Milbemycin for dogs or Strongid for cats. This is to ensure that your pet and our facility stay parasite free. There is an $8.00 charge for this medication if your pet is under 25 pounds, $13.00 for all pets over 25 pounds.
My dog does nothing but sleep after a visit to the Canine Country Club. Is that normal?
Many dogs need a few days to rest up after their vacation. The high level of physical activity and the stimulation of spending 24 hours a day with his friends can be exhausting. After a couple of days, your dog should have rested up from his vacation in the country, and be back to his old self.
Can I bring my dog's favorite toys, treats, and bed?
We have bedding of all sizes from fleece beds to toddler beds. We also keep a selection of toys, balls, ropes, and frisbees for our guests. Please do not bring any personal belongings to be kept with your pet. If you still choose to bring belongings, know they may not return home with you.
My dog does not get along with other dogs, will he still be able to play outside?
Outdoor playtime is available for all guests twice daily. Private play yards are available as needed. If your dog does not get along with other dogs, or is a non-neutered male, he will still get to play outside in our exercise yards. They will just not be allowed to play with other dogs when they are outside. A friendly staff member will spend time outside with your dog, and they will still have access to our swimming pools.
How are the dogs transported to the Canine Country Club kennel?
For the convenience of our overnight guests we provide transportation to and from the Canine Country Club kennel located in Ennis. All of our boarders are received and checked in at the Dallas day spa and then chauffeured to the the ranch in Ennis. This is a complimentary transportation service. The Canine Country Club maintains a fleet of custom vans that are used for transportation of our guests. All our vans are air conditioned and heated, and they all have kennels permanently attached inside them.
How can I take a look at the Canine Country Club facility?
We are proud of our facility (and love to show it off!) so each spring we invite our members to join us in Ennis for our annual open house. It gives prospective clients a chance to see the facility before boarding, and gives current Canine Country Club members an afternoon of fun. We can also schedule tours of our facility Tuesday through Saturday from 9:00 am to 2:00 pm. Please schedule your tour with a staff member and feel free to bring your pet(s) with you!!
What time should I drop-off and pick-up my pet at the Canine Country Club Day Spa drop-off point?
Drop-off days and times: Monday through Saturday 8 am - 10 am
Pick-up days and times: Monday from 12:00 - 3:00 pm or 4:00 pm - 6:00 pm, Tuesday through Friday 3:00 pm - 6:00 pm, and Saturday from 2:00 pm - 4:00 pm. Pets cannot be picked up on Sunday.